Try the post-event satisfaction survey

One way to improve your future events is to collect feedback from attendees. You can do this by providing questionnaires to fill out after an event. That's why we've implemented a new feature called Satisfaction Survey, to automatically contact attendees after the event by email and ask for their feedback and suggestions.

How to launch it?

The process on the organiser's side is very simple.

1. Log in to your Smartboard account and click on the chosen event
2. Go to the Satisfaction Survey section
3. Simply click on Activate survey
4. Validate your choice by clicking once more on Activate survey

Attendees will receive the survey by email from Shotgun, usually 35 hours after the event ends. You'll be able to see scores and individual responses in this same section.

What do you need to know?

• For now, the organiser cannot modify the questionnaire. They all follow the same template.
• Attendees can rate from 0 to 5 different themes (line-up, sound system, venue, security and accessibility).
• When they give a score of 3 or less, they can specify the reason by choosing one of the proposed options or other.
• Attendees can add a final comment.
• The survey is anonymous and an email address can only fill it out once.

To learn more about this feature, check out our video tutorial.

Now that you know how to use the satisfaction survey, you can gain valuable insights on how to improve your events. By analysing survey results, you can identify specific areas that need improvement. Once you've identified them, you can elevate your events to the next level! Discover other tips on how to sell your event well.

Launch the survey now!