Des réponses à toutes vos questions 🤜🤛

Si vous hésitez avant de vous inscrire (vous ne devriez pas) ou si vous cherchez de l'aide en tant que client, jetez un œil ici !
How much does it cost ?

Book a demo to meet our team so we can discuss your needs.

I'm an organisation, but I can't find a status other than that of a company.

When you register on the Smartboard, you will have to activate your payment account. To do this, all you need to do is enter your legal status info to activate your account and receive payments. Three options will be presented to you: Individual or sole proprietorship, society, or non-profit organisation.

How do I create my first event ?

Welcome to Shotgun! To create your very first event, go to the Smartboard platform and create an account here. Once connected, click on "Create an event". If your event already exists on Facebook, you can import it directly using its URL

How do I integrate the ticketing on my website?

Email your account manager or send us a message via chat. We will send you an IFRAME which will give you direct access to your ticket office.We can also give you an IFRAME that redirects towards your agenda page.

How can I import tickets from another ticketing platform ?

In order to facilitate the scanning of tickets at the entrance of events, there is the possibility of importing on Shotgun tickets purchased on another platform, which allows to transform a non-Shotgun ticket into a ticket scannable by Shotgun Scan. To do this, go to Ticket Listing > Action > Import tickets. Be careful, do not open the Excel document between transfers, because reading the document may change the QR codes and make them unreadable.

I have more questions. Where can I find answers?

We'd love to help. You can book a call with our team on "book a demo" button or contact with the form in footer. We will get back to you at the earliest.



Notre équipe dévouée est présente pour vous à chaque étape.

Nous sommes une entreprise à taille humaine avec une équipe répartie dans nos bureaux en France (Paris, Marseille), dans la péninsule ibérique (Lisbonne), au Brésil (São Paulo) et aux États-Unis (New York, Miami).
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